We've all had those awkward moments when our clients subtly or not so subtly let us know how useless they think we are, put us on the defensive, and even undermine our sense of clinical competence. In this workshop, we'll discuss how to deliver appropriate, on-the-spot responses that quickly restore our receptivity, flexibility, compassion, and self-confidence. You'll learn to identify these triggering moments and convert them into genuine opportunities for growth for your clients. We'll discuss the types of difficult interactions most likely to occur with narcissistic, avoidant, borderline, and aggressive clients, explore reactions embedded in our own life stories that can be activated in therapy, and practice how to use our whole bodies--from eye contact to tone of voice and posture--to respond effectively during these "hot" moments.